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Code of Conduct

The Generali Group Code of Conduct – approved by the Assicurazioni Generali S.p.A Board of Directors on 14 December 2012 – is our reference text and we ask for it to be put into practice and followed as a matter of course, not only to improve our working relationships, but also to strengthen our employees’ sense of belonging, in addition to strengthening our Group's appeal for those who share the same principles.


  • Code of Conduct

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As such, our Code of Conduct is a point of reference for our consultants, suppliers, agents, etc. and this is why we have chosen to translate it into the languages of all the countries in which we operate. Please find the translations of the Code of Conduct applicable in Indonesia.


Our Code sets out the behaviour that must be adopted, and provides specific guidance on conduct relating to: the promotion of diversity and inclusion, protection of company assets, prevention of conflicts of interest, corruption and bribery, financial reporting and handling of confidential information, money laundering, terrorist financing and international sanctions.




We want people to feel free to be able to ask questions and to report potentially critical situations.



We guarantee the utmost confidentiality and we protect anyone against unfair action or retaliation who has reported ethical doubts in good faith or who has worked on investigations launched following the reporting of an allegation.  Retaliation is viewed as a violation of our Code and is punished with sanctions that, in the most serious cases, may involve the termination of the employment relationship.  In addition to these safeguards, where permitted by law, we also investigate anonymous allegations.



The 257 allegations filed in 2014 led to dismissal, the adoption of disciplinary measures or the termination of contracts, depending on the party involved (employee/business partner) and the severity of the event. Specifically, 21 allegations related to breaches of human rights and 132 to instances of corruption (including fraud, embezzlement, bribes and conflicts of interest).


A small number of instances of fraud committed by employees or business partners of group companies were otherwise identified and managed.

Reporting of concerns

We encourage people to report any concerns about anything they consider to be in breach of our Code:


  • by email: report.compliance@generali.co.id

  • by post : Compliance Department, PT Asuransi Jiwa Generali Indonesia, Generali Tower Lantai 7, Gran Rubina Business Park, Kawasan Rasuna Epicentrum, Jalan HR Rasuna Said Kav. C-22

-Group Head Office




  • 35,377 employees took part in a mandatory online introductory course in 2014

  • Special training sessions for the 52 Compliance officers in 2014 (classroom-based)

  • To be launched in 2015: a mandatory refresher course for all employees, on specific modules of the Code of Conduct

  • Specific training for managers is currently under development

  • Data Privacy Notice

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  • Group Policy for the Environment and Climate

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  • Responsible Investment Guideline

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  • Ethical Code for suppliers of the Generali Group

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Access Key

In order to make keyboard navigation easier, some access keys are available, which allow easier menus selection, user-friendly activation of some key commands and shortcut access to some of the most visited pages of the generali.com web site.
Menu’s access keys are browser-independent. They are the following:

  • [CTRL]+[Z] to open the 1st level menu items (in the red bar), [TAB] to select a 2nd level menu item (in the scroll down menu)

Once the chosen item has been selected, click on [ENTER] to activate the required link.
Command and Page access keys, on the other hand, require a different instruction sequence, based upon the browser in use:

  • with Microsoft Internet Explorer, press [ALT] + access key + [ENTER]
  • with Firefox, Mozilla e Netscape, press [ALT] + [SHIFT] access key
  • with Chrome, press [ALT] + access key

Please note that, when the access key is a number, you should use the horizontal keys on the upper part of the keyboard, and not the numeric keypad on its right side.

The available access key are the following:

Access key

Command / page


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