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Group - Out Patient Program

What is Out-Patient Insurance?

It’s the insurance that gives an outpatient treatment cost as compensation. The compensations are namely:

  1. Doctor’s consultation
  2. Medications
  3. Diagnostic Check-up
  4. Physiotherapy
  5. Vaccination



What is Co-Insurance?

Co-Insurance is part of the costs borne by participants. The amount is determined at the commencement of cooperation between the two sides.



I would like to get a medication but i didn't bring my participant card, can I still get service from the hospital?

The participant still can get the service with reimbursement system then apply a claim to Generali Indonesia



I can't use my card, it's broken, what should I do?

Participant can directly call to our Customer Service, the number is written on the back of the card



Is acupunture's medication being covered?

It will be covered if it is being conducted by doctor and based on medical prescription.



Is circumcision's being covered?

It will be covered if it's under medical prescription and it isn't included in policy exception.


Access Key

In order to make keyboard navigation easier, some access keys are available, which allow easier menus selection, user-friendly activation of some key commands and shortcut access to some of the most visited pages of the generali.com web site.
Menu’s access keys are browser-independent. They are the following:

  • [CTRL]+[Z] to open the 1st level menu items (in the red bar), [TAB] to select a 2nd level menu item (in the scroll down menu)

Once the chosen item has been selected, click on [ENTER] to activate the required link.
Command and Page access keys, on the other hand, require a different instruction sequence, based upon the browser in use:

  • with Microsoft Internet Explorer, press [ALT] + access key + [ENTER]
  • with Firefox, Mozilla e Netscape, press [ALT] + [SHIFT] access key
  • with Chrome, press [ALT] + access key

Please note that, when the access key is a number, you should use the horizontal keys on the upper part of the keyboard, and not the numeric keypad on its right side.

The available access key are the following:

Access key

Command / page


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