Prosedur Penanganan Keluhan
Complaint Handling Procedure
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Group Health & Affinity
Email: cs@generali.co.id
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Individu (Agency Channel & Bancassurance Channel)
Email: cs@generali.co.id
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DPLK
Email: cs@generali.co.id
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- Kantor Generali Indonesia (Jakarta)
PT Asuransi Jiwa Generali Indonesia
Generali Tower Lantai 7
Gran Rubina Business Park
Kawasan Rasuna Epicentrum
Jl. HR. Rasuna Said Kavling C-22
Jakarta 12940, Indonesia - Kantor Generali Indonesia (Surabaya)
Intiland Tower Lantai 3
Jl. Panglima Sudirman No. 101-103
Surabaya 60271, Indonesia - Kantor Generali Indonesia (Medan)
Uniland Building East Tower Lantai 4
Jl. MT Haryono No. 1A
Medan 20231, Indonesia
- Kantor Generali Indonesia (Jakarta)
Note:
Handling of Customer complaints will continue for a maximum of 10 working days and can be extended up to a further 10 working days if necessary (with written notification).
