Complaint Handling Procedure
Complaint Handling Procedure
Generali Indonesia is committed to providing the best service to every Customer. Likewise, in handling complaints, we are ready to assist in finding the best solution for you.
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Polis Individual:
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Polis Kumpulan:
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Polis DPLK:
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- Kantor Generali Indonesia (Pusat)
Generali Tower Lantai 7
Gran Rubina Business Park
Kawasan Rasuna Epicentrum
Jl. HR. Rasuna Said Kavling C-22
Jakarta 12940, Indonesia - Generali Center Surabaya
Intiland Tower Lantai 3
Jl. Panglima Sudirman No. 101-103
Surabaya 60271, Indonesia - Generali Center Medan
Uniland Building East Tower Lantai 4
Jl. MT Haryono No. 1A
Medan 20231, Indonesia
- Kantor Generali Indonesia (Pusat)
Note:
Handling of Customer complaints will continue for a maximum of 10 working days and can be extended up to a further 10 working days if necessary (with written notification).
